Refund requests are available from 12pm Tuesday 25th July until 23:59pm Tuesday 8th August – we are not able to process refunds after this date.
Refunds are processed back to debit/credit cards only. You will need to provide the 6 digit code inscribed on the back of your cashless wristband if you need to create a cashless account.
Please be aware that when applying for a refund there is a £1 processing fee. You will need a minimum balance of £1.51 in order to request a refund.
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